Our team is split across Auckland (Takapuna) and Wellington, with hybrid working as the norm. Fully remote work across New Zealand is available for strong candidates.The RoleWe’re looking for an experienced Senior Business Analyst with strong insurance domain expertise to help shape, refine, and support the ongoing development of the Simfuni platform. You’ll play a key role in understanding business needs, analysing complex processes, and translating them into clear, structured requirements that guide product and engineering teams.This role sits at the intersection of product, operations, and technology. You’ll work closely with our Product Team to define how features should function, how data should flow, and how customer and policy journeys should be modelled. You’ll help ensure that what we design is practical, scalable, and grounded in real insurance workflows.The role suits someone with solid BA skills, strong attention to detail, and deep familiarity with life insurance or financial services operations. If you enjoy untangling complexity, clarifying requirements, and contributing to the design of a modern insurance platform, this role is for you.Responsibilities- Analyse insurance processes, business rules, and customer journeys to inform product design- Translate business and user needs into clear requirements, user stories, and documentation- Support the Senior Technical Solutions Lead in defining feature behaviour, configurations, and data structures- Map current and future-state processes, identifying gaps, risks, and opportunities for simplification- Work closely with engineers to answer questions, refine acceptance criteria, and ensure requirements are well understood- Help shape integration requirements and data exchange behaviours with third-party systems- Assist in backlog grooming, scope definition, and release planning- Contribute to internal knowledge management, domain documentation, and modelling standards- Provide product expertise in customer discussions, discovery sessions, and implementation conversations where neededQualifications/Skills- 5–7+ years of experience in business analysis, preferably in SaaS, platforms, or financial services- Insurance experience is essential - ideally life insurance, policy administration, or operational workflows- Comfortable working with technical teams on data flows, APIs, and system logic- Excellent analytical and documentation skills, able to simplify complex processes and rules- Experience writing user stories, mapping processes, and producing BA artefacts (e.g., requirements docs, diagrams, specifications)- Familiarity with configurable systems, workflow-driven products, or operational platforms- Confident running workshops, interviews, and discovery sessions with stakeholders- Strong communication skills across both technical and non-technical audiencesPersonal Attributes- Structured thinker with a knack for making complexity clear- Pragmatic and solutions-focused, balancing ideal design with delivery realities- Comfortable owning your work and managing priorities with minimal supervision- Collaborative and happy working closely with product, engineering, and customer teams- Detail-oriented, especially when defining rules, conditions, and edge cases- Curious, open to feedback, and eager to continuously learn- Motivated to help build a modern platform that genuinely improves insurance operations